Mynd officially entered the San Diego market in the fall of 2017 after acquiring Pacific Shore Management (). 's owners, Krystle Moore and Kenny Simpson were not initially looking to sell but after an introduction from Vince and a built relationship, they chose to sell. Krystle and Kenny wanted to stay close to the operations after the acquisition to maintain the relationships with their owners. Thus, they decided to stay onboard with Mynd after the acquisition. Read on as Krystle and Kenny share their experience of the partnership:
Vince approached us about the opportunity of Mynd coming in and acquiring our company. After he and his team sat down with us and showed us how we can make the property management experience better for tenants, owners and our employees, we jumped aboard. We decided that also staying on in some capacity was best for us and our clients. Vince was so professional, proactive and always seemed to have the best interest for both sides. If not for Vince and his tenacity, I don’t know if we would have ever sold our company, we were not in the market to sell, but Vince made it happen.
We are committed to thinking like investors. We understand what it takes to get units rent-ready and to find quality residents quickly. On average, Mynd vacant units are leased in 17 days. When we take over new buildings, we are often given the task of finding residents for units that have been vacant for multiple weeks or even months. When we took over a property in the Bay Area, we found a way to get it done.Mynd took over a property with two units that had been vacant for 2 months. The previous management company had it listed at $1700 and were intending to drop it further. Mynd took over management and was able to lease both units within 10 days at $1800.
One of our values is to deliver great service. Our repairs and maintenance team is often the first line responders and is able to respond quickly to requests in large part due to our technology and system. During a short period of time, our R&M team was able to identify a pattern in service requests from a particular building with the help of real-time reporting and data from our system.
The Mynd system flagged an abnormal amount of service requests for clogged drains and low water pressure at a property in the Bay Area. This prompted the Mynd team to investigate the property’s main line and find out there was a major blockage to the city’s line. Mynd scheduled a hydroflush to remedy the situation before the pipe failed which would have been far more expensive to fix.
The combination of the Mynd technology and team delivers better data and services together. When clients have questions or want another perspective, our team works with our technology to gather data and to come up with advisory services.A client with a vacant unit asked for Mynd’s recommendation on how to remodel a unit. A Mynd associate used our database of the rent prices and amenities in this submarket of Oakland to decide how to update the unit. The owner was able to update the appliances in the unit to capitalize the top market rent without performing an expensive full remodel.