March 4, 2021
I've had multiple interactions with the property management, most recently on requesting service for fixing refrigerator, previously on washing machine and the heater. The staff were very responsive and helpful, especially Martin. For the latest example of the refrigerator not getting cold, we submitted the request on Sunday evening, and got replied for providing more info immediately. They arranged repair men over on Tuesday and got it fixed in one hour! Very happy with the experience.
April 13, 2021
I found Mynd while doing an online PM search. The things that really attracted me to this company were their assurances and additional guarantees offered in their top package. They are a full service property manager, so they handle everything which makes my life a lot easier. Amy Perry had done a good job communicating to me when needed during on boarding and ongoing management issues. Danni was professional on the phone and was helpful and responsive to recommendations I gave them. I would recommend Mynd to anyone looking for a Property Management Company.
April 1, 2021
Had a small issue with the bathroom toilet. I submitted a work order request. They responded right away. They also had it repaired be end of next day. Johnny Valenciano kept in contact with me regarding work order. The handyman they had come out was real nice and professional.
April 14, 2021
Zsa-zsa Pena and Nino Torres were very quick at responding to our questions about the house we were interested in. They made sure all of our applications were filled out correctly and they gave us updates very frequently. I highly recommend talking to these two to make sure you get any of your questions answered. Very friendly and professional service.
March 18, 2021
I was viewing homes from this company last night and noticed a beautiful home was available, the application process took less than 10 minutes and less than 24hrs later I was approved and put a deposit down. Email Response time was excellent on any questions or concerns I had. I would definitely recommend this management company to someone if they’re looking for a home!
April 8, 2021
Thank you for the great service. My property was refreshed and rented within a couple weeks after my previous tenant of 5 years moved out. The work to refresh the property was done quickly and at a very reasonable price. New Tenants have moved in and we are all happy.
April 15, 2021
Mynd is actually a GREAT company! Their interface is super easy to use, service requests are easy to submit and to follow. Maria G is so great in her customer service, and super quick to respond! She's really helped run everything so smoothly :)
March 11, 2021
I located a property on ZIllow managed by Mynd. Unfortunately when searching the site I could not locate the property. I called Mynd at 7:18 PM EST and spoke with DES. I honestly was not expecting anyone to answer. Des was very helpful and immediately sent me the link to the property as well as others in my area. Moving is always a hassle but Des made my process a lot easier and I appreciate it :)
January 5, 2021
Had a great experience talking to Enzo. He was very helpful and answered every question I asked. He sent me a list of all the proposals they have so I could look through and see what would best suit my family and I. Its refreshing to speak with someone so willing to help me out. Had a few places I called who didn't seem too eager to help. Thanks Enzo
January 12, 2021
For the last couple of days I’ve been working with Dale! He has been extremely helpful and reassuring. When he doesn’t know the answer to my question right away he finds it and calls me back within a matter of minutes! He is always sure to make sure I don’t have any other questions. Overall, the communication has been great, we especially appreciate the email communication and we’re looking forward to working with them in the future.
January 12, 2021
Since I have been under the management of mynd I have had nothing but great experiences.... Claire is the best... always prompt when it comes to communication. could not ask for better company to represent the rental property
January 15, 2021
Antonio Gonzalez was a pleasure to work with. He was on it throughout the process of having an appliance repaired. He kept the vendor engaged and updated, as well as myself. I have worked with him on previous issues and he was just as professional and courteous. Thanks Antonio!!
December 29, 2020
I've been looking for a rental property it's been very hard to get in contact with leasing agents and property management companies!!! That all changed when I found MYND Poperty Management Phoenix. I spoke with Phil he was very understanding of my situation. He's a perfect example of professionalism and excellent customer service!!!! He was very patient with me and took his time to answer every question I had....and he is doing everything he can to help me find a place to stay
January 18, 2021
Wanted to thank the team and specifically Chad Santos for great service and responsiveness. The urgent service request from my tenant was resolved quickly and professionally - thanks a lot!
January 18, 2021
Working with Phil has been great! He made everything so fast easy and smooth. I've dealt with other property Management's and none of them compare to the professionalism that I seen with this one. Thank you so much Phil. You've taken a lot of stress away from me with this process
January 11, 2021
I want to thank Dulce for the help she provided. I made an appointment to view a property but I made it for the wrong day and was leaving town the next day. Dulce helped me do that I was able to change the appointment and get in to view property since I was already there. Patient snd great customer service. Went out of her way to make sure I was able to stay on track. Thank you.
September 10, 2020
Adrian helped out with all questions I had!
August 4, 2020
I would like to say that Aidan was extremely helpful. He was quick to respond and was nice enough to follow up after everything was settled to be sure it was satisfactory service. Thank you Aidan, for making a bad situation so much more bearable by being attentive and keeping an open line of communication for all of my concerns. It has been much appreciated.
October 13, 2020
Felipe helped me with some pesky wasp issues and fortunately now I haven't even seen a single one! He even put in a maintenance request to spray for any other possible insects outside, I'm glad this was able to be taken care of so quickly and work around my schedule.
September 10, 2020
We had a service technician by the name of John Glueck, that came by to repair our toilet and the ceiling fan. John was very friendly, very timely and professional when entering the home. He came in and immediately made the repairs walked us through the process and was able to complete his visit within 20 minutes. I really appreciate when people go the extra mile even during this COVID-19 and the fires that we are all suffering from. John big kudos. Thank you For being on the front line and your hard work. The Hopkins Family
July 11, 2020
Flora was very helpful in resolving an issue. She carefully read my service request for removal of a wasp’s nest (early stages of formation) on an exterior wall, and contacted the vendor immediately (instead of having them book an appointment with me). They were on site within 20 minutes and quickly removed the nest. Problem solved quick and easy.