R&M Case StudyBrian Shields
January 12, 2018
One of our values is to deliver great service. Our repairs and maintenance team is often the first line responders and is able to respond quickly to requests in large part due to our technology and system. During a short period of time, our R&M team was able to identify a pattern in service requests from a particular building with the help of real-time reporting and data from our system.
The Mynd system flagged an abnormal amount of service requests for clogged drains and low water pressure at a property in the Bay Area. This prompted the Mynd team to investigate the property’s main line and find out there was a major blockage to the city’s line. Mynd scheduled a hydroflush to remedy the situation before the pipe failed which would have been far more expensive to fix.