Frequently Asked Questions

Browse some of our most frequently asked questions

What properties do you have for rent?

We have many awesome properties for lease! Go to our listings site here https://bit.ly/2KSibn8 to view the listings and request a self-showing.

What areas do you currently serve?

Mynd is currently operating in Northern California, San Diego and Washington State with more markets coming soon.

Hablas Español?

Si necesita ayuda en español, infórmeselo a uno de los miembros de nuestro equipo y haremos nuestro mejor esfuerzo para satisfacer su solicitud.

How does the application process work?

– A rental application must be completed by each occupant aged 18 years or older.
– We require proof of income along with an application fee of $36 per applicant.

The Steps to Apply for an Apartment/Home with Mynd:
– Once all applications from all persons who will lease the home have been completed, and fees have been paid, Mynd will process the application
– Mynd will contact you with any questions or we require further information
– Mynd will run a background and credit check with TransUnion to verify your information.
– If application(s) are declined, the applicant will be notified of declined status via email
– If application(s) are approved, full payment of the required security deposit is due within 24 hours
– After the security deposit is received, we will confim the move-in date and create the lease agreement with all leaseholders on the lease
– All residents who applied will receive a copy of the lease to sign via electronic signature with a platform called: HelloSign”

Are pets allowed?

Pets are allowed at select properties. We typically advertise this on our listing.

As per FHA guidelines, we will consider requests for service and emotional support animals with with proper documentation.

Is there a pet deposit?

There is a pet deposit of $500, with a maximum of 2 pets per unit.

What if I have bad credit? Can I still be approved?

It is possible to be approved with less than perfect credit history. Credit decisions are received with “approved”, “approved with conditions” or “declined” decisions. If your application is declined, we will issue a letter that will allow the household to contact the credit reporting agency to understand why a declined decision was reached.

How much is a security deposit?

– The deposit will vary depending on the building you are applying for.
– Security deposits may increase for conditionally approved applicants based on the outcome of the credit report.

What if I have an eviction on my record? Can I still be approved?

It is possible to be approved with a prior eviction, but every situation is unique. Unpaid prior evictions on applications are usually declined.

Does Mynd require rental insurance?

We require renter’s insurance on a per property basis. Even though your property may not have required insurance, we still strongly recommend obtaining it. Our insurance policy only covers the buildings themselves, and not your personal belongings. Most car insurance providers offer you the option of renter’s insurance, which can sometimes be cheaper when combining it with your vehicle insurance.

What are the utilities that I have to pay and how are they paid?

The utilities for the household must be placed in the resident’s name prior to move-in. We will ask you for that proof prior to releasing keys to anyone on the lease. Therefore, it’s best to transfer utilities over to a leaseholder no later than 48-hours prior to the start of the lease.

What kind of background check do you do on applicants?

We process rental applications through TransUnion Resident Screening. We process for both credit and criminal history, and residential evictions.

What paperwork do you need to apply?

Proof of income is mandatory. Pay stubs are typically what we look for but if you are taking a new job, an offer letter (if hired within 30 days) can be used. Please inquire for additionally accepted valid forms of income.

Do you have month to month leases?

Unless it is indicated in the listing, an initial 12-month lease agreement is standard for new leases.

What is pre-leasing? How does that work?

“Pre-leasing” is a process for new potential residents to apply for and pay a deposit on an apartment/home before it is available for viewing. Pre-leasing typically applies to properties that are in the process of vacating (still previous tenant living there) and getting a freshening up in between residents. We do not show an apartment/home until it’s ready for a new resident to move-in.

The advantage to pre-leasing a property is it allows you to secure an apartment/home before anyone else has a chance to do the same.

Photos of the apartment may be provided during the time of on-notice and turn-over to being ready. Photos will be of the actual home however; photos might temporarily be posted of a home in the same building with similar size and interior finishes. If photos are not of the actual apartment, you should notice our disclosure of the fact in the advertisement. Either way, a tour is not available until the Mynd team has inspected and approved the apartment/home for move-in.

The steps to pre-lease are simple and the same for available properties.
1) A leasing representative will let you know the date that the property is expected to be available and you can discuss your move-in timeframe with them.
2) Complete an application and pay application fees.
3) If approved, we will notify you and require a security deposit to hold the property.
4) We will send you a lease to sign after your deposit is received.

If you decide not to move forward with your move-in, a prorated portion of your security deposit will be held.

If you’re interested in an apartment that is available for pre-leasing, let your leasing representative know.”

What pets are allowed?

Pets are allowed at a property owner’s discretion. Not all listings are classified as pet-friendly. However, it will be clear what pets are allowed on the listing. If allowed, we accept the following types of pet:

Dogs: We all love dogs, but there are certain breeds which are restricted due to liability. Dogs should have no history or propensity for violent actions. Dog weight limit is 40 pounds however some owners will allow larger dogs. All dogs must be on-leash in common areas of any multifamily dwelling and must also be housebroken.

Restricted breeds include:

  • Akitas
  • Alaskan Malamutes
  • American Staffordshire Terriers
  • Argentine Dogos
  • Bull Mastiffs
  • Doberman Pinschers
  • Fila Brasileiros
  • German Shepherds
  • Pit Bull Terriers
  • Presa Canarios
  • Rottweiler
  • Staffordshire Bull Terriers
  • Tosa Inus
  • Wolf-hybrids
  • All mixes of these breeds

Cats: Cats must be indoor cats only. Be neutered or spayed, and the resident must provide appropriate litter box and maintain it in a clean, sanitary condition.

Birds: Birds shall be kept in their cages at all times.
Fish: The water container for fish should not be over 15 gallons.

What are the requirements to lease a home with Mynd?

Mynd does not discriminate against residents or prospective residents based on race, color, creed, religion, national origin, sex, marital status, disability, sexual orientation, or age. Mynd does, however, require favorable credit, an unblemished criminal and previous housing background check and a monthly income three times the monthly rent.

What are the typical leasing terms?

Mynd typically asks for a 12-month lease commitment from prospective residents in most circumstances. Shorter leases can be discussed but are not guaranteed.

How does using a Guarantor work?

A Guarantor is not technically a “co-signer”. A Gaurantor is a qualified person who agrees to be immediately, and completely responsible for rental payments if the rent payments are not made on an apartment/home by the lease-holder. A Guarantor should complete an application and be approved for the responsibility. The Guarantor, once approved, will sign an addendum to the main lease. The Guarantor has no rights of access or to live in the apartment/home.

How do I apply as a Guarantor for someone?

A Guarantor application along with proof of income can be submitted should an applicant be denied due to income only. A $36 application fee will apply and only one guarantor is allowed per lease.

What paperwork is required for Guarantors?

A Guarantor must provide proof of income totalling 5X the monthly rental along with a completed guarantor application.

Can I pay my application fee with a check?

Yes, a check payable to MYND Management will be accepted, however, electronic payments are the preferred method of payment for an application fee.

Can I complete a paper application instead of doing it online?

Yes, a paper application can be completed and emailed to us at leasing@mynd.co

How much is the application fee?

The application fee is $36 per person. Application fees are required from every individual who is 18 years old and older.

Can I get a refund on my application fee if I am declined?

The application fee is non-refundable.

I applied for one apartment, but I see there is another on in the same building that I’d like to take. Can I also apply for that apartment?

Yes, of course. We recommend emailing the person you’ve been working with to complete your application process. They can take care of the details for you.

What is a self-showing?

A self-showing allows you to view a vacant property at your convenience. We will schedule you for 1-2 hours and send you instructions to get keys from a lockbox located on the property. You can tour the home on your terms without those pushy agents bothering you. When you are finished touring you lock up the property and return the keys to the box or for Rently locks close the door behind you.

We will also follow up with you after your showing to answer any questions you have or to get you set up to apply.

If you have any questions, you can always message us at leasing@mynd.co

When can I view an apartment?

You may schedule a tour to view an available unit between the hours of 8:00AM to 7:00PM. To schedule a showing, please complete this form. https://www.mynd.co/self-showing-request/

Can I view multiple apartments in the same building if they are available?

Yes, let us know which apartments you would be interested in viewing and we will confirm your appointment for each one.

How do I use the Codebox?

Simply enter the 4 digit code, press enter, then press on the blue Codebox label above the keypad to access the key compartment.

How do I use the Rently lock?

Enter the 4 digit code and enter button to unlock the door.

What do I do if I can’t find the lockbox?

If you can not locate the Codebox and you are at the property, please contact us for support at 833-367-6963.

What if I forgot to put the key back?

Please return to the Codebox and enter the same access code given to you to return the keys. If your code no longer works, please contact us at 833-367-6963

How do I apply after I see the property?

To apply for the apartment please notify us by replying to your appointment confirmation email. One of our associates will send you an invitation to apply online.

Who can answer questions after I view the property?

You may send us a message by replying to your appointment confirmation email or sending a message to leasing@mynd.co.

My lockbox code isn’t working. What do I do?

If you cannot access the Codebox and you are at the property, please contact us for support at 833-367-6963.

I want to change the time of my appointment. Who should I contact?

To change the time or date of your appointment you can send us a message to leads@mynd.co or contact us at 833-367-6963.

Why do you need a copy of my ID?

In order to minimize risk to the community or the apartment, it is important that we know who is viewing them. We verify your identity when you submit a photo of your government issued identification. A driver’s license or passport with your photo and legible name an date of birth are acceptable.

Will there be anyone from Mynd at the apartment when I go to see it?

If you have opted to go on a self-showing tour there will not be a Mynd agent at the property.

Can I see the apartment more than once?

Absolutely. Let us know what time you want to stop by, and a MYND agent will set you up with additional self showing appointments.

There was no key in the lockbox. What do I do?

Please call us at 833-367-6963.

There is something wrong with the apartment. What do I do?

Let us know! Please email us at leads@mynd.co or call us at 833-367-6963.

What if I don’t have a smartphone?

A smart phone is not required to view most of our units. Simply send us an email at leasing@mynd.co and we can provide more information on how to view an available apartment. You can also text us or call us at 833-367-6963 and together we will find a solution that works best for you.

What if I forgot to turn off the lights or lock the door?

Please let us know by emailing us at leasing@mynd.co or calling our support line at 833-367-6963 so we can have someone come take care of the issue.

Someone else is at the apartment during my time. What should I do?

We recommend waiting until the previous tour is complete prior to entering the home. Please contact our support line at 833-367-6963 for additional assistance, if needed.

Who is Mynd Property Management?

Mynd is a residential property management company which makes the renting process simple! The Mynd commitment to our residents is focused on delivering great service with an ‘A Team’ of experienced professionals. You can always reach out to speak with us, but sending messages will also be effective as there is always someone available to respond. We currently manage properties in Northern California and San Diego.

How many people can occupy a unit?

Mynd Management follows the standard occupancy guidelines recommended by HUD.