Leasing FAQs

Self-Showing Questions

What is a self-showing?

A self-showing allows you to view a vacant property at your convenience. We will schedule you for 1-2 hours and send you instructions to get keys from a lockbox located on the property. You can tour the home on your terms without those pushy agents bothering you. When you are finished touring you lock up the property and return the keys to the box.

We will also follow up with you after your showing to answer any questions you have or to get you set up to apply. If you have any questions, you can always message us at leasing@mynd.co.

When can I view an apartment?

Apartments can be viewed as soon as we complete an inspection after it’s been cleaned and deemed “ready” to move-in.

Can I view multiple apartments in the same building if they are available?

Yes, let us kow which apartments you would be interested in viewing and we will confirm your appointment for each one.

How do I use the lockbox?

The Codebox location will be disclosed once the appointment has been confirmed. Simply enter the 4 digit code, press enter, then press on the blue Codebox label above the keypad to access the key compartment.

What do I do if I can’t find the lockbox?

If you can not locate the Codebox and you are at the property, please contact us for support at 833-367-6963.

What if I forgot to put the key back?

Please return to the Codebox and enter the same access code given to you to return the keys. If your code no longer works please contact us at 833-367-6963

How do I apply after I see the property?

To apply for the apartment please notify us by replying to your appointment confirmation email. One of our associates will send you the rental application along with our screening criteria.

Who can answer questions after I view the property?

You may send us a message by replying to your appointment confirmation email or contact us at 833-367-6963

My lockbox code isn’t working. What do I do?

If you cannot access the Codebox and you are at the property, please contact us for support at 833-367-6963.

I want to change the time of my appointment. Who should I contact?

To change the time or date of your appointment you may message us or contact us at 833-367-6963.

Why do you need a copy of my ID?

In order to minimize risk to the community or the apartment, it is important that we know who is accessing them. We verify who was given access to the apartment by collecting a photo ID.

Will there be anyone from Mynd at the apartment when I go to see it?

Unless you’re attending at a time of a scheduled open house, there will be no one in the home. In fact, in many of our communities, there is no on-site personnel at the property.

Can I see the apartment more than once?

Absolutely. Let us know what time you want to stop by, and our central staff will set you up with additional self showing appointments.

There was no key in the lockbox. What do I do?

Please call us at 833-367-6963.

There is something wrong with the apartment. What do I do?

Let us know! Please call us at 833-367-6963.

What if I don’t have a smartphone?

We want to accommodate everyone! We may have an on-site manager at the property and can set you up with an in person showing. Please also text us or call us at 833-367-6963 and together we will find a solution.

What if I forgot to turn off the lights or lock the door?

Please let us know by emailing us at leasing@mynd.co or calling our support line at 833-367-6963 so we can have someone come take care of the issue.

Someone else is at the apartment during my time. What should I do?

We recommend waiting until the previous tour is complete prior to entering the home. Please contact our support line at 833-367-6963 for additional assistance, if needed.

Who is Mynd?

Mynd is a residential property management company which makes the renting process simple! The Mynd commitment to our residents is focused on delivering great service with an ‘A Team’ of experienced professionals. You can always reach out to speak with us, but sending messages will also be effective as there is always someone available to respond. We currently manage properties in Northern California and San Diego.

How many people can occupy a unit?

Mynd Management follows the standard occupancy guidelines recommended by HUD.

What are the qualifying criteria?

All individuals living in the unit age 18 years and older must be a lease signer and are required to complete a rental application.

All lease signers must qualify based on our screening guidelines.

FAIR HOUSING STATEMENT: Mynd Management and the Owner are committed to compliance with all federal, state, and local fair housing laws. It is our policy to comply with all laws prohibiting discrimination, including those that prohibit discrimination based on race, color, religion, national origin, sex, familial status, marital status, age, physical or mental disability, source of income, medical condition, sexual orientation, gender, gender identity, ancestry, gender expression, genetic information or any other applicable specific protected classes.

IDENTIFICATION: We require valid government issued photo identification to view a home. Applicants must provide a valid government issued photo identification card for all persons age 18 years and older that will be living in the apartment.

INCOME: Gross monthly income of combined applicants must be legal, verifiable and no less than two and a half (2.5) times the listed monthly rental rate. Acceptable documents include two current pay stubs showing tax deductions and year-to-date earnings or official offer letter (on company letterhead and signed) if new employment within 30 days.

RENTAL HISTORY: Past and current rental history may be verified. Negative rental history reflecting in your credit report may result in the requirement for an additional deposit, guarantor, or denial.

CREDIT HISTORY: To determine satisfactory credit, we process a credit report through a credit reporting agency. Negative outcomes may result in the requirement of an additional deposit, guarantor, or denial.

BACKGROUND: A complete background check to include a search for criminal records may be conducted. A criminal charge or conviction may result in an applicant’s denial.

GUARANTOR: Should one be needed, the guarantor must show proof of residency within the United States. A guarantor must pay an application fee and have verifiable source of income in an amount no less than five (5) times the listed monthly rental rate. One guarantor may be accepted per household for lack of income or lack of credit only.

OCCUPANCY: We follow the suggested occupancy standard as stated under the California Department of Fair Employment and Housing (DFEH).The occupancy standard is two (2) persons per bedroom plus one (1) additional person for the overall rental unit (i.e., 1 bedroom, three (3) people, 2 bedroom, five (5) people, etc.).

PETS: Pet restrictions may vary per property. Only domestic pets are permitted, please indicate type on your rental application. A monthly pet rent of $50 and pet deposit of $500 may apply.

The following breeds are restricted:

  • Akitas
  • Alaskan Malamutes
  • American Staffordshire Terriers
  • Argentine Dogos
  • Bull Mastiffs
  • Doberman Pinschers
  • Fila Brasileiros
  • German Shepherds
  • Pit Bull Terriers
  • Presa Canarios
  • Rottweiler
  • Staffordshire Bull Terriers
  • Tosa Inus
  • Wolf-hybrids
  • All mixes of these breeds

APPLICATION FEE: An application fee of $36 per applicant age 18 years and older is required. Once submitted, your credit and background check is completed. Your Application Fee is 100% NON-REFUNDABLE.

ACKNOWLEDGEMENT: Applicant agrees to and acknowledges that all qualifying criteria referenced above will be considered in the screening process.

  1. The Application Fee is non-refundable.
  2. Copy of paystubs and driver’s license are required to apply
General Leasing Questions

What properties do you have for rent?

We have many awesome properties for lease! Go to our listings site here mynd.rentlinx.com/listings to view the listings and request a self-showing.

What areas do you currently serve?

Mynd is currently operating in Northern California and San Diego with more markets coming soon.

Hablas Español?

Si necesita ayuda en español, infórmeselo a uno de los miembros de nuestro equipo y haremos nuestro mejor esfuerzo para satisfacer su solicitud.

How does the application process work?

  • A rental application must be completed by each occupant aged 18 years or older.
  • We require proof of income along with an application fee of $36 per applicant.

Steps to Apply for an Apartment/Home with Mynd:

  • Once all applications from all persons who will lease the home have been completed, and fees have been paid, Mynd will process the application
  • Mynd will contact you with any questions or we require further information
  • Mynd will run a background and credit check with TransUnion to verify your information.
  • If application(s) are declined, the applicant will be notified of declined status via email
  • If application(s) are approved, full payment of the required security deposit is due within 24 hours
  • After the security deposit is received, we will confim the move-in date and create the lease agreement with all leaseholders on the lease
  • All residents who applied will receive a copy of the lease to sign via electronic signature with a platform called: HelloSign

Are pets allowed?

Pets are allowed at select properties. We typically advertise this on our listing.

As per FHA guidelines, we will consider requests for service and emotional support animals with with proper documentation.

Is there a pet deposit?

There is a security deposit of $500 per pet, with a maximum of 2 pets per unit.

How much is a security deposit?

  • The deposit will vary depending on the building you are applying for.
  • Security deposits may increase for conditionally approved applicants (ie, someone with a lower than average credit score) or if you are approved with a guarantor

What if I have bad credit? Can I still be approved?

It is possible to be approved with less than perfect credit history. Credit decisions are received with “approved”, “approved with conditions” or “declined” decisions. If your application is declined, we will issue a letter that will allow the household to contact the credit reporting agency to understand why a declined decision was reached.

What if I have an eviction on my record? Can I still be approved?

It is possible to be approved with a prior eviction, but every situation is unique. Unpaid prior evictions on applications are usually declined.

Does Mynd require rental insurance?

No, we do not require renter’s insurance, however we strongly recommend obtaining it. Our insurance policy only covers the buildings themselves, and not your personal belongings. Most car insurance providers offer you the option of renter’s insurance, which can sometimes be cheaper when combining it with your vehicle insurance.

What are the utilities that I have to pay and how are they paid?

The utilities for the household must be placed in the resident’s name prior to move-in. We will ask you for that proof prior to releasing keys to anyone on the lease. Therefore, it’s best to transfer utilities over to a leaseholder no later than 48-hours prior to the start of the lease.

What kind of background check do you do on applicants?

We process rental applications through TransUnion Resident Screening. We process for both credit and criminal history, and residential evictions.

What paperwork do you need to apply?

Proof of income is mandatory. Pay stubs are typically what we look for but if you are taking a new job, an offer letter (if hired within 30 days) can be used. Please inquire for additionally accepted valid forms of income.

Do you have month to month leases?

Unless it is indicated in the listing, an initial 12-month lease agreement is standard for new leases.

What is pre-leasing? How does that work?

“Pre-leasing” is a process for new potential residents to apply for and pay a deposit on an apartment/home before it is available for viewing. Pre-leasing typically applies to properties that are in the process of vacating (still previous tenant living there) and getting a freshening up in between residents. We do not show an apartment/home until it’s ready for a new resident to move-in.

The advantage to pre-leasing a property is it allows you to secure an apartment/home before anyone else has a chance to do the same.

Photos of the apartment may be provided during the time of on-notice and turn-over to being ready. Photos will be of the actual home however; photos might temporarily be posted of a home in the same building with similar size and interior finishes. If photos are not of the actual apartment, you should notice our disclosure of the fact in the advertisement. Either way, a tour is not available until the Mynd team has inspected and approved the apartment/home for move-in.

The steps to pre-lease are simple and the same for available properties.

  1. A leasing representative will let you know the date that the property is expected to be available and you can discuss your move-in timeframe with them.
  2. Complete an application and pay application fees.
  3. If approved, we will notify you and require a security deposit to hold the property.
  4. We will send you a lease to sign after your deposit is received.

If you decide not to move forward with your move-in, a prorated portion of your security deposit will be held.

If you’re interested in an apartment that is available for pre-leasing, let your leasing representative know.

What pets are allowed?

Pets are allowed at a property owner’s discretion. Not all listings are classified as pet-friendly. However, it will be clear what pets are allowed on the listing. If allowed, we accept the following types of pet:

Dogs: We all love dogs, but there are certain breeds which are restricted due to liability. Dogs should have no history or propensity for violent actions. Dog weight limit is 40 pounds however some owners will allow larger dogs. All dogs must be on-leash in common areas of any multifamily dwelling and must also be housebroken.

Restricted breeds include:

  • Akitas
  • Alaskan Malamutes
  • American Staffordshire Terriers
  • Argentine Dogos
  • Bull Mastiffs
  • Doberman Pinschers
  • Fila Brasileiros
  • German Shepherds
  • Pit Bull Terriers
  • Presa Canarios
  • Rottweiler
  • Staffordshire Bull Terriers
  • Tosa Inus
  • Wolf-hybrids
  • All mixes of these breeds

Cats: Cats must be indoor cats only. Be neutered or spayed, and the resident must provide appropriate litter box and maintain it in a clean, sanitary condition.

Birds: Birds shall be kept in their cages at all times.

Fish: The water container for fish should not be over 15 gallons.

What are the requirements to lease a home with Mynd?

Mynd does not discriminate against residents or prospective residents based on race, color, creed, religion, national origin, sex, marital status, disability, sexual orientation, or age. Mynd does, however, require favorable credit, an unblemished criminal and previous housing background check and a monthly income three times the monthly rent.

What are the typical leasing terms?

Mynd typically asks for a 12-month lease commitment from prospective residents in most circumstances. Shorter leases can be discussed but are not guaranteed.

How does using a Guarantor work?

A Guarantor is not technically a “co-signer”. A Gaurantor is a qualified person who agrees to be immediately, and completely responsible for rental payments if the rent payments are not made on an apartment/home by the lease-holder. A Guarantor should complete an application and be approved for the responsibility. The Guarantor, once approved, will sign an addendum to the main lease. The Guarantor has no rights of access or to live in the apartment/home.

How do I apply as a Guarantor for someone?

A Guarantor application along with proof of income can be submitted should an applicant be denied due to income only. A $36 application fee will apply and only one guarantor is allowed per lease.

What paperwork is required for Guarantors?

A Guarantor must provide proof of income totalling 5X the monthly rental along with a completed guarantor application.

Can I pay my application fee with a check?

Yes, a check payable to MYND Management will be accepted, however, electronic payments are the preferred method of payment for an application fee.

Can I complete a paper application instead of doing it online?

Yes, a paper application can be completed and emailed to us at leasing@mynd.co

How much is the application fee?

The application fee is $36 per person. Application fees are required from every individual who is 18 years old and older.

Can I get a refund on my application fee if I am declined?

The application fee is non-refundable.

I applied for one apartment, but I see there is another on in the same building that I’d like to take. Can I also apply for that apartment?

Yes, of course. We recommend emailing the person you’ve been working with to complete your application process. They can take care of the details for you.

Why am I being asked to sign a bed bug addendum?

The bed bug addendum is a legal amendment requiring California landlords to provide tenants with written information about bed bugs and how to report possible infestations.

What do I need to fill out on the bed bug addendum?

When signing your lease, you will be asked to complete an addendum in regards to bed bugs. Please read the addendum carefully and select the options that apply.


You will select one of the choices:

  • Have inspected the dwelling prior to move in and that you did not observe any evidence of bed bugs or bed bug infestation; or
  • Will inspect the dwelling within 48 hours after move-in/renewal and notify Owner of any bed bugs or bed bug infestation.


You will select one of the choices:

  • You are not aware of any infestation or presence of bed bugs in your current or previous dwellings or home. You agree that you are not aware of any bed bug infestation or presence in your furniture, clothing, personal property or possessions. You agree that you have not been subjected to conditions in which there was any bed bug infestation or presence, or
  • You previously lived in a residence or anywhere that had a bed bug infestation but assert that all of your personal property (including furniture, clothing and other belongings) has been treated by a licensed pest control professional. You confirm that such items are free of further infestation and you understand that this is a material representation regarding your Lease and tenancy. You agree that if you disclose a previous experience bed bug infestation, we can review documentation of the treatment and inspect your personal property and possessions to confirm the absence of bed bugs. You agree that any previous bed bug infestation which you may have experienced is disclosed: You will enter any information about a previous infestation

I haven’t been able to inspect my unit yet, how would I know if there are bed bugs?

You have 48 hours to inspect the unit after you move in and notify Mynd if you observe any evidence of bed bugs or bed bug infestation. You can reach us at residents@mynd.co.

I have previously lived in a place that has had bed bugs, how can I let Mynd know about this and confirm that my belongings have been treated?

You can select the option on the addendum to let Mynd know that you have previously lived in a residence or elsewhere that had a bed bug infestation. Mynd will review documentation of the treatment and inspect your personal property and possessions to confirm the absence of bed bugs.