FAQS
What’s changing for me?
You’ll have access to a dedicated resident support team, a new online portal and mobile app for rent payments and service requests, and local maintenance support through Mynd’s field teams and vendor network. Will my rent or due date change?
No. Your monthly rent amount and your rent due date will remain the same. Is my home or community changing?
No. Your home and your community will remain exactly as they are today. Do I need to sign a new lease?
No. Your current lease remains in effect. Do I need to do anything right now?
No. We’ll guide you through the transition and send instructions for setting up your new Mynd resident account. When does this take effect?
Mynd begins supporting your home on August 17th. You’ll receive instructions from Mynd on how to set up your new resident portal and app. What happens to the ARK resident portal?
The ARK portal will stop accepting payments on August 14 and will no longer be accessible beginning August 17th. Your new Mynd portal will replace it. How do I pay rent during the transition?
No action is needed right now. Your ARK resident portal will stop accepting payments on August 14th. Beginning on the 17th, you will receive instructions to set up your new Mynd resident portal. Once your portal is active, you will be able to resume making payments through Mynd. Will my payment history and account information transfer?
Yes. Mynd will receive your prior resident ledger, lease, and other relevant account documents from ARK. Your previous ledger history will be retained in our records, while your Mynd resident portal will begin showing new charges and payments starting August 17. Do I need to download a new app?
Yes, the Mynd Resident app will be your go-to for paying rent, submitting service requests, and messaging the team. Mynd will send simple, step-by-step setup instructions on August 17th. What happens to my security deposit?
Your security deposit will remain securely held in the same account during the transition. When you move out, your deposit will be handled and refunded in accordance with your lease and applicable requirements. How do I submit a new maintenance request?
Between August 12th and August 17th, if you experience an emergency maintenance issue, ARK will continue to provide support. Please use the ARK portal for assistance during this period. Starting August 17th, you’ll submit new maintenance requests through the Mynd resident portal. What happens to a request I’ve already submitted?
Open maintenance requests carry over and will be handled by Mynd’s local team. Who do I contact with questions?
Starting August 17th, you’ll contact the Mynd team. Full contact details will be shared in the welcome email. In the meantime, please continue to contact ARK.