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Our team of local professionals at Mynd Property Management are different than other Las Vegas property managers. Servicing the greater Paradise, Henderson, Summerlin, Green Valley, Lake Las Vegas and North Las Vegas areas, we leverage real-time data to consistently better our services, providing owners with seamless management experience. Customers working with Mynd can rely on us as their trusted partner, providing them with a healthy investment, and their residents with a happy home. Tourism was once Las Vegas’s greatest investment, now, it’s residential real estate. It’s time to make your real estate investment work for you.
If we place a resident and they fail to pay rent at any time during their lease, we reimburse you up to $5,000 in lost rent while we resolve the situation.
If a resident we place moves out and leaves behind property damage in excess of their security deposit, we will cover the difference, up to $5,000.
If a Mynd-placed resident fails to pay rent and an eviction is required, Mynd will cover the court costs and legal fees up to $5,000.
Your rental property is one of your most valuable assets. You expect concrete, tangible results, and Mynd delivers. We focus on measurable results that you can see.
Quicker than average leasing times.
Less than 4 business hours for owners, less than 8 business hours for residents.
Higher than average resident quality score (720+)
No need to worry about rental payments, less than 2% delinquency.
Consistently high customer satisfaction scores (Better than 4/5)
Net Promoter Score of 58 versus industry average of 7
We start by hiring the best people with deep local expertise.We equip them with the tools, technology and data. You get results.
Since 2016, Trevor has been a licensed Real Estate Agent and Property Manager in Nevada. He specializes in single and multi-family property management after starting a career in student housing in Reno, NV. He is extremely dedicated to the industry and strives to provide outstanding service to all clients.
Las Vegas’s primary industry continues to be tourism, although the city is trying to expand to other sectors such as health and tech. That’s plenty of potential tenants, and Mynd’s property managers will make sure your property is occupied with them. We conduct thorough background checks and one on one interviews.We also perform regular maintenance to keep your property in tip top shape, and repaint, deep clean, etc in between tenants. We take care of money matters, including book keeping and the security deposit. And we keep track of all zoning regulations so that you don’t incur any fines and so that any insurance claims aren’t compromised.
Las Vegas has long, very hot summers and an average of 310 sunny days a year, so air conditioning is incredibly important in your Las Vegas rental property. Explore our resources below to learn how Mynd’s Las Vegas property managers will make sure your AC doesn’t fail, and if it does we’ll replace it ASAP!
While many investors choose to manage their properties, themselves, this can be incredibly challenging, especially if you work another job or own too many properties. As such, hiring a property manager is the right choice for many investors in every market.Our guest today is Celeste Robertson. Celeste is Portfolio Manager with Mynd in Las Vegas, Nevada, and she is here to give us her perspective on why hiring a property manager is a great choice for so many investors, especially in the Las Vegas market.Steve Rozenberg: Hey, everyone. This is Steve Rozenberg with Mynd Property Management and I am here today with Celeste Robertson, who is the Portfolio Manager for the Las Vegas division of Mynd Property Management. Celeste, thanks for joining me today.Celeste Robertson: Thank you.Steve Rozenberg: What I want to talk about today is, let's talk about the basic needs of property management in Las Vegas. So, from your perspective, let's just, kind of, boil it down. Do people even really need a property manager if you're owning properties in Las Vegas? And, just from your perspective, why or why not, would you say, is it vital to have a property manager on your team?
Celeste Robertson: I think it's vital due to the stringent laws and statutes that we have here in Las Vegas. You want to make sure you follow those correctly, keeping yourself and your residents and the owners in the safest aspect as possible with the property.Steve Rozenberg: Let me ask you this. Are a lot of out-of-state, out-of-town owners in Vegas or are they more local in nature? What is the general makeup of most investors?Celeste Robertson: We're pretty much about even. We do have out-of-state. We have out-of-country. We have a very wide range. Especially with out-of-state and out-of-country, it is super important to have someone managing. It's always important because, with us being licensed, we're aware of what needs to be done, can be done and can't be done.Steve Rozenberg: Well and, as you know as well as I do, the laws change all the time. You don't know when the laws change until you find out that you broke the law. And, for me, having that property manager is just something that needs to be on your team to help elevate you so that you can go do whatever it is you want to do in life and not have to worry about the trials and tribulations that go on with sometimes owning a property.And, I know for a fact that, sometimes, property management actually can make you money by saving you on costly expenses that maybe you don't know are coming down the road, like a leaky pipe could turn into mold, if you don’t attend to it.Celeste Robertson: Absolutely.Steve Rozenberg: And look, we know in California they just recently passed the rent control law, which make things more complicated, which more tenant rights which, not saying it's a good or bad thing, but it's definitely something that makes the law change. And, unless you're a professional and you know that, you're not going to be able to know what has changed. Would you agree?Celeste Robertson: I agree, 100%, yeah. I mean, even here in Nevada. We recently had a law change in July of this year for the late fees and the amounts that you can and cannot charge.Steve Rozenberg: Yeah, that's a perfect example that if I'm living in Texas, let's say, and the laws changed, I would not know that there were new laws in Nevada with my rental property. And I think the key that a lot of people need to take away from this video is the fact that, when you buy a property, it's not a singular sport. It's a team sport. And part of the team, a very vital part of the team, is the property management company to help you deal with the day-to-day operation.You may be able to do it for three months, six months, a year, but if you want to hold this for 20, 30 years, it's going to get harder and harder if you want to grow and scale your company owning properties over the long term.
Celeste Robertson: Right. And then, as well as us having contracted vendors that we work with, where you're keeping everything within licensed and insured vendors that are working on a property, versus a personal friend of yours that came and did it. And now we would, like you say, we may have a mold issue or a habitability issue with a heater or AC.Steve Rozenberg: Yeah, absolutely. And, one of the things I always think about when it comes to managing properties and scale is, you're getting that volume. So, for example, if I have one property and that property becomes vacant for lease, it is going to take me a long time to make the phone start ringing to get that property leased where you may have five or ten properties in that subdivision.And it's already generating inquiries and calls where you could just put that new property in the mix, and you've got relationships with realtors and, like you say, contractors and vendors. So, I think, to me, it's just part of being on the team. And I think it's one of those things that, if you think you're saving money, you’re paying for it somewhere, right? I mean, would you agree? I mean, you're paying with time. You're paying with stress. You're going to pay for it. It may not be out of your pocket. Sometimes it may be out of your pocket if you do something wrong. But, you’re going to pay, right? I mean, you've been doing this a long time. I've been this a long time. I've seen many people that may not pay financially, but will pay other ways.Celeste Robertson: Right. In the long run, it's going to save you, in all aspects, to have a portfolio manager with the team that we have with us and the knowledge that we have, as well.Steve Rozenberg: I agree. I agree. So, Celeste, if somebody wants to, kind of, find out more about Las Vegas and how to, maybe, talk to you guys about property management here at Mynd, how would they get ahold of you?Celeste Robertson: The best way to get a hold of us at 833-MYND. So, they will be able to get there and have somebody that's knowledgeable to be asking and answering any questions that they have.Steve Rozenberg: Great. And if you want to check out our website, you can go to mynd.co—dot C-O, not .com—and you can go there to the website. You can find out all the information.We also have a Facebook group. The MasterMynd Real Estate Investment Club on Facebook that we like people to join. It's got investors on there just like you and me trying to be better.And we also have the Myndful Investor podcast show on iTunes and Spotify. So you can look it up. We have industry-leading people on that show.And so, Celeste, thank you so much for being on the show today and we'll talk to everyone later. Bye-bye.Celeste Robertson: Thank you.For many investors, hiring is the easiest decision they make. For others, it is a last resort. While hiring a property manager means choosing to be somewhat hands-off, as a property owner, it also means having a team of professionals to act as a buffer between the investor and the many challenges owning a rental property can present.
Choosing a tenant can be a truly daunting task, especially when self-managing a rental property. Today we are speaking with Celeste Robertson, Portfolio Manager with Mynd Property Management in Las Vegas. Celeste is here to give us her top three things every investor or property manager should look for when seeking a tenant for their property.
Steve Rozenberg: Hey, everyone. This is Steve Rozenberg with Mynd Property Management and I'm joined here today with Celeste Robertson from the Las Vegas division of Mynd Property Management. Celeste, thanks for joining me today. I appreciate it.Celeste Robertson: Hi, thank you.Steve Rozenberg: So, this is something that a lot of investors get very nervous about, and everyone is afraid of what not to do and what to do, and that's picking a resident.So, let me ask you this. What would you say are the top three things that you need to look for when selecting a resident to make sure that you pick the right one or don't pick the wrong one, basically?
Celeste Robertson: First of all, rental verification. You do want to be able to see how they handled their previous lease, if they had HOA violations, if they pay on time. Were eviction proceeding started? Did they break their lease? How was their security deposit process? Did they take care of the property? There's a lot that's done and taken care of when you do a rental verification.Steve Rozenberg: You know, it's funny. I used to always say, “if you look at their past, you'll see their future.” So, if you look at somebody, if you look at what they've done up until now, just because you have a nice place does not mean they're going to change how they are and who they are just because you have a nice place to rent. And if you think that they will, it's kind of your fault for assuming that because they clearly have shown you their track record in their past. And, you can expect the same to hold true once they move in.
Steve Rozenberg: So, I completely agree with that. I think if you see their history, you will see how they're going to be moving forward. What's number two?Celeste Robertson: And then, you would want to make sure you verify their income. I like to see 3x the rent. There's things that come up. People have other bills to pay, but you want to make sure that they're able to pay that rent comfortably. And you want to make sure that it's verifiable—pay stubs, not just what they’ve written on their application because anybody can write anything.Steve Rozenberg: Now, do you verify that by calling the employer or what do you suggest if somebody wants to? What is the best way for someone to verify, these days, what they actually make?Celeste Robertson: Generally, it's going to be pay stubs. You're going to see that it is from a verifiable company. Also, if they want to do their transcripts from irs.gov, which is free, then you're able to see what they've made for the year and it's very verifiable with the IRS that way.Steve Rozenberg: Do you know—and I know we can't discriminate, obviously—but do you have a preference of two income families—one income family, government assistance—do you weigh them differently at all?Celeste Robertson: No, not at all. Just, whatever that, collectively, they make that is verifiable, as long as it's verifiable as an income, then it works.Steve Rozenberg: Now let me ask you this. And this is something that I know, depending on the city, a lot of people move to Las Vegas to start new jobs, right? So, if somebody's coming to Las Vegas to start a new career, how do you gauge that when they don't really have a job yet? How do you handle that?Celeste Robertson: Generally, what they're going to have is an offer letter. If they've come out here, someone has offered them a position—we get Amazon medical things like that—but there is an offer letter that says you're going to be working here this many hours with this rate of pay and so forth. So then we ask for an offer letter at that point.Steve Rozenberg: Well, that makes sense. And then, you've got that, at least—some kind of substance to, at least, back it up, not just their word, obviously, right?We used to always say, “trust but verify,” right?Celeste Robertson: Right.
Steve Rozenberg: Okay. So, number three. What is the number three thing that you would suggest when picking a tenant?Celeste Robertson: You're going to want to run their credit. When we run their credit reports, we're also checking for evictions and criminal background. You just need to know everything there is to know about that person and that is one way of doing it.You can also check and see, on their credit report, a lot of companies will put on there whether or not they've been short on rent or utilities. It just kind of gives you a pattern. And then, just checking their criminal background, as well, is super important.Steve Rozenberg: And do you have some no-goes like a felony or an eviction or something like that? Some things that you just say, “you know what, that's a definite no-go on this.”Celeste Robertson: Usually, a definite no-go is if they have an eviction on-file. It is a definite no-go.Steve Rozenberg: Right, because obviously they're kind of habitual at that point to do that.Celeste Robertson: Because I have not come across any eviction that has been pretty.Steve Rozenberg: They're normally not pretty, yeah. And, the one thing that I've always learned is, a lot of times when you have a vacant property, people get nervous because you own a property and that property sitting there empty and now you're starting to get emotional; you're starting to make emotional decisions in a business matter. And a lot of times you're starting to maybe allow some people that you wouldn't normally allow because you're getting nervous. And maybe it's been a month longer, two months longer.The only reason I would caution, when people want to do that, is for two reasons. Number one, there is fair housing and discrimination. So, you can't just all of a sudden change the qualifications because you're nervous. Because it's a business, right? And now someone can come back to you that applied earlier and say, “wait a second. I had those qualifications on day one. You did not accept me.” And that can become a very slippery slope with a discrimination suit or fair housing, possibly. So I'd caution you on that.The other thing I would caution you on is, just because you put someone in your property, does not mean that you have a paying tenant in your property. And so, a lot of times we think, “I'll just put someone in because he's better than nothing.” Now, you have a property with someone in there maybe doing some damage and you're not getting any money.And more importantly, I think the one thing that I would like to stress to investors out there is the mental stress that you go through when you have someone in your property and you don't know how long they're going to be in. And you, kind of, did it yourself because you didn't stick to your rules and regulations, because you made an emotional decision. So, I don't know what your thoughts are, if you agree or not, Celeste, on that. But that's, kind of, my standard. And I've learned that from lessons—my own—that I've actually done in the past, that I know you don't do. And that's just something that I stick to all the time.Celeste Robertson: Right, it's your investment and you want to protect it 100% and keep everything straight across the board. Don't deter from what your guidelines are set for, because they're set there for a reason. And that's to protect your investment.Steve Rozenberg: Absolutely, absolutely. So, just to wrap it up, number one, we've got rental history. Correct? Next we've got job history. And then we've got credit, criminal background check.So, if you do those three things and, again, you stick to your policies and you don't deviate, you're going to be doing much better than if you just went off your gut feeling or your emotions on that.Celeste, if somebody wants to get ahold of you in Las Vegas, how would they do so?Celeste Robertson: That would be 833-MYND.Steve Rozenberg: And if you want to go to our website, you can go to mynd.co. That’s M-Y-N-D.co. Or, if you want to go on Facebook, you can find we have an investment group there—the MasterMynd Real Estate Investment Club, as well as our podcast show, The Myndful Investor. It's on iTunes, Spotify, Google Play.And again, we just want to help fellow investors just like you, just like me, just like all of us try to get a little bit better. So, this is Steve and Celeste, and we'll talk to you guys later. Bye-bye.While choosing a tenant can be a stressful task, there are many resources to help investors and property managers assess the history of potential tenants and narrow the search down to the best possible candidates.Foremost, checking a potential tenant’s rental history is key. An individual’s rental history can give a manager or landlord an immediate indication of what sort of tenant they will be dealing with. As they say, a person’s past is often an indication of their future.Likewise, a potential tenant’s job history is also important. While anyone could lose their job or endure some other major challenge at any time, a job history gives the property manager a clear indication of whether the individual has the ability to pay their rent, or whether they can even afford to live in the property, at all.Lastly, a credit and criminal background check are obviously important. Having an indication of your potential tenant’s credit and criminal history can not only help protect your property, but keep other tenants or neighbors happy, as well.And while none of these resources are fool-proof and anything can happen, the combination of a potential tenant’s rental history, job history and credit and criminal background checks can give you the best indicator of which tenants meet the standards set in your lease agreement, but which tenants will be best for your property, overall.
https://youtu.be/maubc3XSS6s
Mynd's regional director in Las Vegas, Chris Meranto, joined Steve and Alex to provide another update on how Las Vegas is doing during the coronavirus.
